from Fast Company
I’m not sure when it happened. But at some point in the last couple of years, my use of Facebook in its most familiar form—posting on my wall and those of other members—has dwindled. Instead, I spend most of my time in Facebook groups devoted to a variety of my interests, from old cartoons to e-bikes.
There’s no question which Facebook groups are the best. They’re the ones that are managed by administrators and moderators who care enough to have a strong point of view that manifests itself in how they cultivate conversation. That includes how they deal with trouble, from minor tiffs between well-intentioned members all the way up to full-blown troll attacks.