Change Is The New Normal: What Are Organizations Abandoning Since COVID-19 And What Will They Not Continue To Do Once Things Return To ‘Normal?’

from Forbes

Our weekly discussion last week with leaders in the Future of Work and open talent ecosystem was powerful and open. We first addressed some of the issues surrounding our individual mental wellness and connectivity. Carin Knoop, from Harvard Business School has been conducting a bunch of research lately, “We may all come out of the COVID-19 experience with some form of PTSD and loneliness and burnout, all of which are things that we used to address or face or handle on our own, but with no outlets in the form of gyms or faith groups or other sources of relief or comfort, a lot of the healing and handling has to be done online.”

Ray Foote, an Executive Coach, conducted an exercise encouraging all of us to think about “who” we are in different situations instead of “what” I would do. 

This framing helped the group connect in a much deeper way and got us ready to discuss the topic at hand; What are organizations abandoning since COVID-19 and what will they not continue to do once things return to “normal?”  We heard from a few of the brightest minds to help us answer the question.

More here.

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21 Responses to Change Is The New Normal: What Are Organizations Abandoning Since COVID-19 And What Will They Not Continue To Do Once Things Return To ‘Normal?’

  1. Connor Strack April 29, 2020 at 11:54 pm #

    Covid-19 has undoubtedly altered the collective mindset of the country and has changed the way we believe society should function in order to reach our fullest potential. This article discusses the implications of the virus on business and how it reprioritizes the tools we use to create effective organizations. The morale of your employees is incredibly important for accomplishing goals, and companies have increasingly struggled as this pandemic has persisted to maintain culture. One of the medical supply companies that I had worked for previously had made little to no alterations to daily activities months into the spread of the virus. This visibly reflected on employees who sat in a compact office all day and were heavily exposed to germs from others. I very much agree with the idea that a focus on company culture and safety is a high priority both for the sake of your individual employees and the business as a whole. Moving online in many ways has benefited the communication throughout companies, which is invaluable in an ultra fast-paced world where things can change in an instant and be detrimental to those not paying close attention. It also helps with creating connections with employees as Chris Jerard of Inkwell states, “using very simple yet very human connections, we can have this amazing reach and immense power despite our smaller organization size.” Being able to foster both internal and external relationships in your company is a quick path to a more successful enterprise that reaches a much broader audience. This article presents some of the most important takeaways from an even like our current illness. Emphasis is also being made on the financial situation of the organizations, with rising desires to cut costs, implementing more flexible hours, and thinking about how to do things in a more on-demand way. It shows that despite all of the negative that has come from this situation, there is still room for some positive to change things for the better. My personal belief is that companies should come out of this situation with a better idea of how to treat their workers, and focus heavily on ensuring that they are taken care of so the there will be minimal effects on profit.

  2. Julia Garlock April 30, 2020 at 1:36 am #

    With all of this coronavirus tizzy going on or otherwise known as the COVID-19 pandemic, businesses are forced to close because of the state wide quarantine that was placed by govoners and the POTUS (president of the United States). These businesses while closed suffered financially eventhough the current president and his team worked hard to come up with the stimulus package to help out businesses by stimulation the economy. From what we have seen, these companies are struggling to maintain their culture, and keep their teams engaged and in more high spirits given what’s going on with the slowly slipping economy. This feeling of discomfort or lack of knowledge has placed a lot of emphasis on the fact that, in the long-term, there’s a need for a much better commitment to culture than we had in the past and becoming more employee-focused, rather than being so concered with a product and more on how it got there. This can take the form of better commitments to safety, cleanliness, etc. even if that comes with some detriment to productivity levels.During the routine weekly discussion last week with a mix of the leaders in the Future of Work and open talent ecosystem was super powerful and open. To begin, w first addressed some of the issues surrounding our individual mental wellness and connectivity. Carin Knoop, from Harvard Business School has been conducting a bunch of hands on research lately, “We may all come out of the COVID-19 experience with some form of PTSD and loneliness and burnout, all of which are things that we used to address or face or handle on our own, but with no outlets in the form of gyms or faith groups or other sources of relief or comfort, a lot of the healing and handling has to be done online.” After reading this I agree I think this situaton definintly showed citizens just how much they value their basic responsibilities, their jobs, the small accounts of daily social interactions, and going out to grab something from a retail store or the mall. Not surprisingly at all, the complete move to online for these companies has confidentially led to a lot more personal conversations than originally expected. This is because people are doing things they never had time to do before when the world was constantly alive around them, even when they shut down for the day. By connecting people online and talking, it has inspired more personal connections and dialogues and we see that continuing into the future. This in the future is projected to make a big difference over time. Although it has been noted that it won’t show up in sales numbers or productivity metrics right away but in terms of people’s health and well-being over time, it will have a big social impact-and the aspects and dimensions of that must be taken seriously as well.

  3. Colleen O'Keefe April 30, 2020 at 1:29 pm #

    It is so strange to think that this lack of in-person communication has somehow led to more human connections. However, that’s just what many companies are doing, or going to do as they plan on placing a higher emphasis now that they are looking back at how they have handled situations regarding adaptations they have made for COVID-19. In the article “Change is The New Normal”, there are several different people from different companies who are giving an insight on the situation and what they are doing to adapt. Many of them, particularly Jeff Carbuck from 10EQS, reports that they are actually experiencing more personal and human connections. Despite not being able to meet with people face to face, people are using the online platforms that they have to meet with people as an environment in which people are having more honest and open conversations about themselves. Surprisingly, he is not viewing this as a negative or waste or potential productivity, but rather as something that they want to continue to happen in the future. Other companies have expressed that they want to be more focused on their employee wellbeing. In all of this chaos, it is surprising yet comforting to see how companies want to change. I was expecting there to be an approach that these human connections are not as needed in the workplace as people are able to work from home rather than meeting in person, but companies are learning that these connections are important to the way that the workplace functions and that it actually helps productivity in the long run. Another company also expressed their understanding of the lack of boundaries between work life and home life. This has been one thing that I have particularly disliked and struggled with the most about the “new normal”. It is really hard to find the balance between when I should be doing schoolwork versus when I should be in the “home” mentality. At some points, it is hard to relax because I am still in that work mode and then at other times, I know I should be getting work done because I have assignments due but I get caught in that “home” mentality. The most comforting part about this article is that despite the drastic changes being made to everyone’s lives, companies are taking an approach of empathy and wanting to understand what is going on in their employees’ lives so that they can improve their productivity in a way that also improves people’s lives.

  4. Morgan Mooney May 1, 2020 at 1:22 pm #

    Reading this article was interesting because it helped paint a picture of what the future will unfold when the thing finally returns to normal. Of course, things will never be completely the same as before the virus. Some aspects of businesses will have to be tweaked to protect everyone for future circumstances. Chris Stanton explained, “Companies are retrospectively looking back already and assessing what they had to do to make it through to the next day and are now thinking about being more thoughtful and planning better for the future.” I agree with his opinion and agree that companies need to be better prepared because who knows if another wave is coming or not. They say history repeats itself so we should learn now so it will not be as big of an impact.
    Some companies have benefited over the shift to online-based workspaces. Jeff Carbuck said, “People are doing things they never had time to do before. Connecting online and talking– because there is no other outlet for anyone – has inspired more personal connections and dialogues and we see that continuing into the future.” He believes that this could have a positive impact on employee productivity and could lead to big things. I do not see it that way and have not had the same outcome with my online based classes. The classes now feel less important and they just do not seem to work. There is no valuable discussion. There is no interaction with anyone I class. There’s nothing but a professor giving another lecture on who knows what. I guess it was easier for businesses to shift to all remote meetings than it was for the schools. This whole article has people saying great things about being online, but I just do not see it through my experience.

  5. John McKenna May 1, 2020 at 3:13 pm #

    Because of the pandemic, the shift to the digital space has not been widely accepted by many. Workers are having a hard time making the switch to working at home, and in many instances its much harder to do certain jobs from a home environment. In this article Is many very interesting insights about how the shift to digital affects how we operate in many different ways. Normal human interaction is fundamentally different online, and even the things you may not think matter do when it comes to clear communication, especially in business. One student says things like body language and tone can really help you understand more than you think when it comes to telling how good or badly something is going. Another mentions that many firms have looked at completely restructuring their business model as to adapt it to the digital space. Most companies do not have an online spectrum in which they operate, so for many it is their first time venturing into this field. Companies already have a hard time focusing on their workers, and at a time like now that is what is most necessary to be able to continue operation. Not to mention how difficult it is to integrate your workplace into your home. The lack of useful resources can make people less efficient in their jobs, and its all based on the assumption that everyone has a reliable and stable connection to the internet in which to work from. The basic separation of the workplace and home is important too. Without distinction home becomes work and work becomes home, there is no escape from either, and can lead to much higher stress levels both during and after work hours. People can’t even leave their house for an evening to get out, theres no escape from the home and it’s causing many more issues on top of the pandemic. Supporting workers and understanding that this change is effecting everyone in many different ways is key to improving and changing for the future. Many wish to return back to normal, but the new normal is unpredictable and changing, with no clear direction or distinction, other than the expanding digital spectrum. The ability to adapt to this changing world will be your most useful tool.

  6. Wasima Rashid May 1, 2020 at 4:44 pm #

    This pandemic is changing people’s lives significantly. It’s affecting the corporate world, schools, profit and non-profit organizations, small businesses, and so on. Most of the organizations sent their worker at home to work from a remote area to protect the health of employees and to practice social distancing. This virtual transition was not easy for the employee and employers as well. Most of the employees were stressed about how they would be able to adapt to new digital platforms. I totally can feel that because I saw how some professors struggled to adapt to new changeover. But somehow, they learned because they had no other option or as they were forced to do it. If we look at the nature of the organization, they shifted dramatically as well. They are using MS Teams, Zoom, Skype, Slack to communicate with each other. But the biggest questions are that how long they have to operate business remotely and what’s the advantage and disadvantages of running a business remotely. Although it’s harder to predict when is pandemic going to end up, we can tell that companies going to keep up some functions or policies which helped them most.

    In this article, the authors talked about what are the things that organizations are abandoning since COVID-19 and what they will not continue to do once things return to normal. I found this interesting because, as an ordinary person, I do not know what happens inside an organization, I can only tell about the thing I see only. I want to highlight two statements from the experts which I believed most. Geordie Pearson, the principle of Falfurrias Capital Partners, stated that “Companies are struggling to maintain their culture, and keep their teams engaged and in high spirits given what’s going on…This can take the form of better commitments to safety, cleanliness, etc. even if that comes with some detriment to productivity levels.” Additionally, according to Paul Estes, Staffing.com, “We’re seeing significant growth in demand for all of these software solutions that are designed to be remote-first or for collaboration. People need to learn and understand these technologies and we need to train ourselves from a tech perspective in this new world.”

    I believe that we all going to see a new transition on the organizational culture and function for sure. We all have to be ready to cope with new upcoming trends.

  7. joseph penagos May 1, 2020 at 4:53 pm #

    The biggest theme that I can immediately see in this article is mental health. For the most part, it seemed that it was talked about in most of those people’s comments in the article. Oddly I can agree. Look once this is over people will be out all the time, seeing people that they haven’t seen since the lockdown, or just enjoying a walk in the park. More people connecting with others because we want to after this, which could lead to more business opportunities. I think it’s interesting how Pearson says how there will be more emphasis on the comfort of the employer. I can see where he is coming from but I do not think that is the case because it would cost more money, at this rate most of the jobs today will be automated by robots in the near future so then why keep the people around? I think there could be more team bonding events or extracurricular events outside of the business hours (hosted by the company or coworker) just because of how much we all miss being around different people. even the use of small conversation will be more of a selling tactic than it is today. Think about it, we’re stuck inside for what feels like forever and someone is taking the time to ask about me and my day, well shoot of course ill buy that vacuum. The need for an internet tactic will be more crucial than ever, not just because of the threat of a 2nd wave, but because people will be more reliant on online shopping rather than going into the car to drive. Even restaurant business I think have this looming grim reaper over them. It’s not because people don’t want to go out, I mean the restaurants I’m sure will be busier then ever for the first couple of months but that’s where door dash or uber eats will come back as a necessity for restaurants if they want to stay competitive.
    I think the most important thing to take away from this is in the last comment by Estes, his last two points. I wholeheartedly agree with his third point, that some changes are here to stay now. Video conferences will only grow to be more important in daily lives. during this experience, I had a little cold and video conference my doctor, and in all honestly, I would rather prefer that than wait for him in the waiting room. However, this would not be ideal because they still need to take my weight, and so on. I think this implication would be astronomical for the smaller things like allergy season or cold season because it would save people so much time especially for the practicing physician. In times like this, it would also keep them safe, now this would not work for dire situations, broken bones, and other things where you need to go to see someone of course. For someone to get allergy medicine it helps. For PTA meetings I think this could be in the next 2 years for most schools. His 2nd point I think is essential to be even considered for a job now. How could a business thrive if these events could happen again? Better yet how could international businesses be any functional if in-person meetings cant take place? To be an asset in the business world then we need to know how to use these video conference apps, to take it a few steps farther people need to know how to use tech to their advantage, one that other people didn’t think of. I think the most important is to start to love the idea of change.

  8. Mya Jackson May 1, 2020 at 5:49 pm #

    I truly feel like all that is talked about in the news and media outlets is the COVID-19 pandemic. Then again how could we notwhen that is truly our reality at the moment. Every day we wake up and think,”when is this going to end?”, when truly we do not know if the way our lives have changed the past couple of months wil end. Many have lost their jobs and many have moved to remote work. Those that are still out working every day get saluted because they deserve recognition for staying true to their duty even in these difficuly times. I find it inspiring that so many humans have made the choice to come together and sacrifice for the greater goal of helping others. However, as mentioned in the article, this time in quarantine will leave some with PTSD vibes because of the continuous isolation and lack of human contact that has become the norm in our country. This is of course for the greater good and the health of our citizens but that does not make it any less real for some. As Balaji Bondili from the Future of Work group discussed, our homes were not meant for us to stay in them as much as we have had to and our workplaces were not made to be so vacant. There use to be a balance between home and work. At one point, people would be grateful to go to work to escape the craziness that was their home or they’d want to come home after a crazy day at work. Now, there is no seperation and this is hard to adapt to. We have been able to see the demand for software solutions that was never before seen because businesses are trying tofind new ways to be “business as usual”. Due to their workers having to stay home and struggle, companies are beggining to see that their employees are real people with real problems and are trying to become more employee concerned to make their work environment more stable. Whether that is comunication, cleanliness, flexibility, etc., it is nice to know that we are taking a step in the right direction. We are beginning to see more personal connections which is sparking intrigue within businesses that may drive them to continue this remote work envrionment or some form of it.

  9. Kevin Orcutt May 1, 2020 at 7:43 pm #

    I like how this article brings up a touchy subject that people may not necessarily like to talk to on their own, or rather about their personal stories. Talking about mental health is very important right now because this has been a drastic change to our lives. Our everyday routine has been broken and now we must try to figure out what to do to replace that. Much of that routine was social interactions, commutes to and from work, and then being burnout from that we would come home and waste the rest of the day on our phones. Now with that out of the way, many people have seen that they have an enormous amount of time on our hands that we thought we did not have before. In essence, we really do have the same amount of time on our hands if you break it down, we just did not notice how much we wasted our days. Now with us noticing this time, many people are starting to feel lonely and upset because of the emptiness that is there now. Personally, I have not felt any of this yet. I am fortunate enough that I have hobbies that I enjoy and that my parents love being involved in helping me with them. My entire close friend group also has Xbox One and we all play together at night. I work in the mornings still and have my homework to do in the middle of the day. I have not felt the loneliness that many are feeling, and I am very fortunate. We must do our best to help those people find their purpose and simply just giving them a call every so often could brighten their day. The hardest thing that I have experienced is just not being able to physically see my friends. I was very used to frequently playing soccer with them on the weekends and hanging out at each other’s houses that it is hard to imagine my life as a young adult without that. Nonetheless, hopefully it will make me appreciate it that much more and grow a stronger bond between my friends once the hysteria is over.

  10. Christopher McGowan May 1, 2020 at 7:44 pm #

    I thought the format of this article was very smart as it has testimonials from some very bright minds on what businesses and organizations will be dropping in the wake of Covid-19 and what they will continue to do after this pandemic is over, I liked this format as the points it made came off pretty clear. The first bright mind we hear from is Chris Stanton from Harvard Business school, his main point is that businesses are using this pandemic as a learning tool for the future and how they can prepare for something like this again in the future as most businesses were not very prepared for this pandemic. The next person we hear from is Geordie Pearson who works for Falfurrias Capital Partners, he explains how companies have been struggling to maintain their culture during these hard times and keep morale up, I can see how this pandemic could cause employees to lack culture or morale for example I usually really care about my job at Lucky Brand Jean and the culture of the company but ever since the store closed I noticed I have lost touch with my job so I understand the point Pearson is trying to make. One bright mind I thought made some great points was Paul Estes from Staffing.com he made 3 important points, the first was related to how we all need to adapt to the remote lifestyle and make sure we block out time specifically dedicated for getting work done, Ive noticed being at home all the time can make you lazy, thats why sometimes I have specific reminders set on my phone reminding me to start my school work. His second point is about about the demand for collaborate technologies like Zoom and Microsoft teams, and how we all need to learn these technologies and train ourselves from a new tech outlook on the world. Estes final point is about how telemedicine is here to stay, I wasn’t sure what telemedicine actually was so I looked it up and its just like what it sounds like, this technology allows doctors to practice remotely which can be very useful during the Covid-19 pandemic, Estes makes the point that telemedicine is here to stay and I completely agree.

  11. John LaFrance May 1, 2020 at 8:55 pm #

    For all the talk about the Coronavirus these days, it’s nice to see an article that focuses more on the unseen effects that it is having on us all. People across the country are feeling isolated and boxed in as quarantines have forced us to shut down our lives. Our normal daily routines have been disrupted and we are now spending all day, every day, inside. This presents a great challenge to many people and this article discusses some of those challenges. Mark Barden from eatbigfish brings up a great point that I had not heard of before. He talks about the beginning of the pandemic as a “honeymoon period,” which I believe is a very accurate description. We were all excited when school was cancelled and we got to go home to our families. There would be more free time and all classes were online, which would be interesting. But, Mark talks about how reality sets in and we begin to wonder when it will all end. That’s why we have protests now over reopening the country. People are understandably upset about staying in one place for so long. As we slowly move toward reopening with social distancing, we should think about what little things we missed about normal life.
    Another great point raised by Balaji Bondili was how we use work as a refuge from home (or vice versa) and that is now gone. Mental health may not be the first thing that everyone thinks about during a pandemic but it’s a very important issue. This lack of separation from our place of quarantine may be having detrimental effects on mental health. As mentioned previously, people could be experiencing feelings of being “boxed in” or stuck. Hopefully, when this is all over, we will be able to return to normal life and these temporary feelings of being boxed in stay temporary.

  12. Isaiah Belvin May 1, 2020 at 8:56 pm #

    As much as I wanted to graduate in high school as a senior in 2020, I have never been happier than I was a 2019 graduate. Looking back on my senior year some of the best moments were in the last two months of school. We had events lined up one after the other. It honestly just hearts my heart sometimes because of the high school seniors now won’t experience the great things like prom, prom weekend, senior trips, or formal graduation! But hey at the end of the day at least it wasn’t me! But I’m using the school as an example to compare to the organizations in the article. The main message of this article was to hear the perspectives of workers in organizations and how things are different, and you need to adapt accordingly. I am sure that EVERYONE has experienced some type of change during Covid but the first thing that came to mind when I thought of change was how different that high school experience is now compared to last year.
    I found the experiences and the perspectives of the people included in the post very interesting and extremely relatable. For instance, Gordie Pearson from Falfurrias Capital Partners states that “What we’ve seen is that companies are struggling to maintain their culture, and keep their teams engaged and in high spirits given what’s going on. This has placed a lot of emphasis on the fact that, in the long-term, there’s a need for better commitment to culture than we had in the past and becoming more employee-focused. This can take the form of better commitments to safety, cleanliness, etc. even if that comes with some detriment to productivity levels.” I find it hard to stay motivated if I am being honest. It’s something about not being in the physical presence of others that doesn’t motivate me enough. Although, this is something that I am working on and maybe a skill to add to on my resume.

  13. Erin Shaklee May 1, 2020 at 10:00 pm #

    After reading only the first paragraph of the article, I resonated with it. The author, John Winsor, introduces the article with the idea that everyone everywhere is dealing with the same isolation and loneliness as everyone else. With mental outlets like churches and gyms closed, it can be easy to see why people have building anxiety and tension more than ever at times like these. However, he focuses on how because of this, new standards of “normal” have quickly been introduced. Winsor writes about different company’s specific business techniques that they plan to integrate or change because of the events of Covid19. It is not surprising to read that the majority of these revolve around ideas like “being better prepared for the future” and “better commitments to safety, cleanliness”. While these may seem like obvious tactics to integrate into a business post pandemic, they are still important to take note of. One thing that I found interesting was these companies plans to implement remote and online work as part of their everyday work system. A lot of the representatives for these companies specified that having their employees work from home, online, would say them both time and space. Many employees have proven over the past weeks that they can still maintain their productivity while working from home. Some companies objected to this, believing that it is not in the best interest of the employee to have them work from home. This tends to force employees to remove the boundaries between work and home and could lead them to have an imbalance between the two. Overall, it seems that many companies are using this time as a learning experience, and hope to become more efficient in the long run with the tactics they are devising during times like these

  14. Maria Brock May 1, 2020 at 10:06 pm #

    I like that the article mentioned our lack of outlets. When I was on campus I found that when I became unproductive I would chance my scenery to get back in track. I might move between the library, the cove, and my room throughout the day. I also had cheerleading throughout the week and went to the gym on a frequent basis. This gave my day structure. I find these days that I am missing third-floor library more than I thought I would be. Personally, I am the kind of person who does my best work in a silent environment. I have an Italian family and live in a pretty small house. My grandpa doesn’t like to wear his hearing aids. These days my alarm clock is hearing The Game Show Network on the TV downstairs. I share a room with my sister. During the day, pretty much every room in my house is occupied one or more people. At the beginning of quarantine, I was going for runs and walks just to get out of the house. Unfortunately, with finals coming up I have succumbed to quarantine blues and really all I do is alternate between homework and Netflix.

    The article spoke about how the norms we were used to before COVID-19 may not stay the same once we return to society. After reading the quotes of the bright minds in the article I’m interested to see their predictions in action. Simon Chen brought up the possibility of an increase in tiger teams, groups of specialist brought in to asses specific tasks. This got me thinking about how social media was barely an industry 20 years ago but can be someone’s entire career now. With the existence of media managers, there are people whose sole job is to make sure a companies Instagram looks good. I wonder if after the lockdown begin to lift, there will be teams who help companies get back on their feet. Large corporations already have plans for how to come back after all this. Small businesses may look for individuals who can turn their business into the functioning micro media company they need to become. In all honesty, this could be a great side gig. I could probably revamp a local pizza shop’s online presence from my phone. There may be a large and open market for individuals or tiger teams who can modernize small businesses.

    https://www.lucidchart.com/blog/what-is-a-tiger-team

  15. Cameron Nuessle May 1, 2020 at 10:46 pm #

    This pandemic has definitely sparked the beginning of a whole new movement surrounding the way we use technology. Learning the alternative options available to us that make commuting and production easier whether its conducting education or business is something we should explore more for the future. This pandemic may bring many changes in everyone’ daily lives, habits, and how we conduct many practices. Being isolated has forced us to connect with many individuals online, and engaging in many activities to keep our productivity and businesses afloat during this rough time. The well being of employees is very important during times like these considering some financial situations and mental health weighing heavy on the ability to provide for your family. Technology gives us the luxury to still maintain productivity in a safe manner that would not have been available a decade or two ago. Sitting in an office has transitioned to sitting at a home office, and has brought upon the realization of what we could truly accomplish while being able to manage these meetings and other works that needs attending to. This article gives us many positives we can take form this pandemic and how we can utilize them. Many of the less fortunate companies who are faced with significant struggles may find themselves to cut costs in many different places to maximize revenue. We may see this trend become normalized all across the countries especially in family spending. The unnecessary charges of recreation activities may be minimized by many families due to the cautious habits this pandemic has brought upon. I do agree with the article that this separation of civilization may have many post effects due to being disconnected for such a long time without ways to vent or get stuff off your mind. We may learn to not take these connections in life for granted. We aren’t sure what the future holds but change is evident. How we consume, how we conduct business, how we treat loved ones will be impacted and hopefully for the better. This shift to internet-based lifestyles presents both advantages, challenges, and potentially a detriment to the education and business communities.

  16. Marisa K. May 26, 2020 at 2:55 pm #

    This article provides the smart outlooks businesses have adopted since the COVID-19 pandemic. After reading this article, I was impressed to find that my mostly negative thoughts about the impact the pandemic placed on businesses turned to many positive thoughts about the opportunities that the pandemic actually provided businesses. Yes I said it, the pandemic actually helped our world in some major ways.

    While the pandemic has caused many hardships such as anxiety, depression some form of PTSD due to factors such as loneliness or job loss there is an upside. Since public places where people go to de-stress, socialize and work on their physical and mental health such as gyms or faith groups are closed, a lot of us are forced to do our healing online. Many people are socializing online and sharing their feelings more than ever so they can feel supported and less alone. The same can be said for business. Professionals are interacting with one another more than ever, because meetings and so forth are done online so they are forced to learn how to communicate more clearly and effectively than ever to ensure that they are understanding one another before proceeding with their work. It is not as simple as walking over to someone’s desk and reading their body language and discussing matters in person. Businessmen and women have to become more intuitive to understand how to be successful from home.

    Winsor discusses some of the insight he gained from several businessmen about their experience while working during the pandemic. Chris Stanton of Harvard Business School, stated that the pandemic has made companies better planners of the future. No one could have predicted this pandemic and its impact on the world. As a result, companies learned that they should always plan ahead for the future in case something that could jeopardize the success of their company, such as a pandemic occurs again. Another businessman, Geordie Pearson of Falfurrias Capital Partners discussed how organizations are having great difficulty trying to keep their culture alive and their teams motivated given the pandemic. This has shifted a greater focus to be placed on organizations creating a stronger devotion to culture than they have in the past and also placed more attention on their employees work satisfaction. As a result of work culture and employee satisfaction being a greater priority, organizations have adopted better commitments to work safety, cleanliness and so forth, so that as employees start returning to the office in the future they will be exposed to a fresh work environment to boost mood and productivity.

    As part of the mental health struggle the pandemic has brought on, Jeff Carbuck of 10EQS explains that the transition to work online has lead to more personal conversations. He states that this can make a big difference over time in people continuing more in depth conversations in the future. As far as a companies success, it won’t show up in sales numbers or productivity metrics instantly, but in terms of employees health and well-being over time, it will have a positive impact which will only benefit companies. He explains small is the new big. In other words, being alone instead of being surrounded by people at work has actually led many to feel less alone in their homes then they felt at work due to deeper conversations stemming from their relaxed environment at home and also due to the craving of interaction from being quarantined.

    After reading this article, I realized the permanent changes that are resulting from the pandemic. The pandemic has forced people as individuals and employees to take better care of their mental and physical health by finding healthy outlets such as having deeper conversations with others online or on the phone, working out from home, eating better and planning for the future. I think it’s normal that a lot of us live in the moment and do not always plan for the future as well as we should. The same can be said for companies. However the pandemic has broadened everyone’s horizons both personally and professionally to become better listeners, ask more questions, have deeper conversations, think before we act, take care of ourselves because it will show through our personal and professional life and lastly become better planners of the future by staying on top of things and asking ourselves more questions on how we can improve in various areas at home and while working.

  17. Bojun Zhang May 29, 2020 at 12:06 am #

    It is an interesting discussion on the impact Covid-19 has had in workplaces and how some of these changes may turn out to be the new normal and adopted permanently. From this discussion, it is clear that some of the measures adopted are a strain to the businesses and may be discarded as soon as the pandemic is declared over. One of such is the rules on social distancing. For some businesses such restaurants and entertainment places, this change is really a strain for the business as it makes them not handle as many clients as it would, were there not be social distancing, and hence less revenues. I feel this is one change that many businesses can’t wait to discard.

    However, to other businesses, this rule on social distancing have led them to adopting new technologies that they may want to maintain permanently. For example, holding of meetings through video conferencing may turn out to be a really good convenience for many businesses especially the ones that aspire to adopt remote working and flexible working schedules. The adoption of this technology by many businesses will see adoption of new human resources rules that govern employment contracts such as remote working being fully embraced. This will in turn alter many aspects of organization cultures as it may mean less person – to –person interactions between employees in the workplace. While this reduction of such interactions may reduce cohesiveness between employees in a workplace, it may also have positive effects such as having reduced work place ethical conflicts between employees such as sexual abuse, acts of discrimination, bullying and so on. I therefore feel that a lot has changed and whereas many businesses get negatively affected by it, others will get positive effects if they adopt some of these measures permanently.

  18. Matt Simpson May 29, 2020 at 11:38 pm #

    After this corona pandemic, people are going to change the way they live their life entirely. This will not only affect the people only but the entire culture itself and the way we work together as a society. The world as we know it will change dramatically in many different ways. A lot of these people from the pandemic will have PTSD or loneliness or even feel burned out. Especially during this time, there are a lot fewer outlets for people to turn to because everything has been put online. Instead of us thinking who we are in different situations but thinking about what I would instead. This also brings into effect a new effect of us being able to adapt to new challenges and give them long-term planning to ensure every practice is being met. A lot of employers are thinking of what they have done in the past during this pandemic and are planning for the future. A lot of the problems for teams is to keep their culture and ensure the team is engaged and in high spirits. These companies are switching the company’s culture and becoming more of a company focused company. The employees will look at his as better security to keep the job and feel safer for their commitment. The online environment has actually led to an increase in making time to have personal conversations. A lot of people are doing things they never had time to do before. A lot of people’s time is spent connecting with people to ensure the personal connection is very high. Although some great things come from this pandemic there are a lot of bad things that come from this.
    I believe a lot of people will be affected by this overall and life will not be the same entirely. This pandemic will not allow us to live the same life we used to live. The world is going to change with many businesses chosen what they should do in specific meetings and other environments they used to choose. Even the way people visit a store might change as we know it with a lot of mobile order and delivery. This pandemic will always have people not want to be around people if they do not have to be so a lot of situations will prevent the people to contact.

  19. CG June 5, 2020 at 4:02 pm #

    It is no secret that this on-going pandemic has changed our lives and will continue to change our lives for years to come. The sudden shift to remote work and remote learning has had a significant impact on us. Within what felt like minutes, we from socializing in our own normal manners to complete isolation. Granted most of us are probably staying home with family and loved ones. Suddenly, there was no work-place chatter or the energy of being at school and working on an assignment in a lounge. Overnight a lot of our external stimuli were replaced with the quietness of being at home. With the shift to virtual work and schooling, we rely heavily on platforms to connect us and allow us to being able accomplish assignments and tasks virtually with colleagues and fellow students. I am grateful to be facing this pandemic in an age where there is technology available to aid and assist us through it. But it would be a lie if we believed this pandemic would not affect us at all. Everyone who I have spoken to over the past few months, at first were excited to being able to work from home but anxious at the same time as to the state of the world, and that slowly progressed to a negative feeling of working from home and being home. We are left without any outlets to deal with daily stressors or preventing burnout. There is no relief and it’s taking on a toll on everyone’s’ mentality, whether we care to admit it or not. Just yesterday, my family and I went over to visit our extended family. Our family member would be traveling in the following days to return home and continue to receive their medical treatments which have been delayed due the flight delays. Just a few days ago, they found out there was a plane taking off from JFK airport to Turkey as long as both countries did not cancel. In our culture, it is custom to visit those going on vacation or an extended period of time. While we were at the house, applying social distancing as best as we could, I kept counting down to the time I anticipated we would be leaving. The hours dragged on and I grew restless. Before the pandemic, I would be the first advocate to stay later and to even stay over for the night. But, I was scratching at the walls, almost in tears in wanting to go home. I’ve been self-isolating for about 2 ½ months now, and that family outing felt too much. It was too long, too many people, too much socializing and I did not know how to do it. If this drags on for longer, I don’t know how we’ll ever get back to pre-pandemic life or if we’ll even get there. It is going to require change and the topics of this article is a welcomed one. Things will have to change, whether it is new strategies to boost employee morale, focusing more on employees, perhaps limiting the dependency on technology, but we will have to adapt to the degree of PTSD we all will have developed by the time things return to “normal”.

  20. Stephanie A June 5, 2020 at 9:28 pm #

    The effects of COVID-19 and the new normal that it has created for everyone has been challenging. People are working from home while having the rest of their family there, ultimately as a distraction from what they want to accomplish throughout the day and it is affecting them, but they are getting through it. People have gotten used to being at home 24/7, it has basically become the new normal. With mental health decreasing as time goes on being cooped up in the house, and family members getting on each other’s nerves, people are itching to get out of the house. Like mentioned in the article I agree that many people will come out of the COVID-19 experience with a possible form of PTSD and loneliness, due to no social interaction for long periods of time. We are lucky in the sense that in this day and age that almost everyone has some form of social media and some kind of electronic, whether it be a smart phone or a tablet or a laptop, that they can FaceTime or video chat with their friends and family and even coworkers, to help make this time feel more normal than it actually is. Therapists and mentors that help people with anxiety or other mental illnesses are also available for calls of video chats to help get people through these rough times. Even though FaceTime and other video chats are not the equivalent to in person interactions because you can not detect body language or social cues as well over the computer or phone, they are better than not having that option at all.

    The scariest thing to think about when COVID-19 comes to an end and we go back to our “normal” lives, what that will be like. Places are starting to open back up since numbers of cases are decreasing everyday, but almost every company and business have to take cautious measures to ensure everyone’s safety. At hair salons or at the dentist, most places you have to fill out a consent form and they take your temperature at the door and almost any store you walk into, you need to have a mask or some sort of face covering. It is crazy that we don’t even think about it anymore, we just automatically bring a mask everywhere we go as if it was our wallet. It is going to be hard to fully return to normal life, as many people are still worried about contracting the virus and going to public places where there are many people who may have it and not know, heightens their chance of getting it.

    This might in fact, make some companies stay virtual or only come in the office for a day or two per week, because most companies can do everything they do in person, at home as long as their employees have a computer. In my opinion I think the separation between work and home is important. Many people enjoy coming home after a long day at work and not have to worry about their job and relax with their family. Now, it is all mashed together and many people are constantly thinking about work and if they are not working they feel like they are not getting enough done.

  21. Christy Delleh June 12, 2020 at 6:01 pm #

    The effect of COVID is experienced by everyone. Such unforeseen pandemic put the entire world on hold. The article “Change Is The New Normal: What Are Organizations Abandoning Since COVID-19 And What ill They Not Continue To Do Once Things Return To ‘Normal?’” is a revelation of what is to come to post COVID-19. It is evident that things will not return to normal due to the vast losses that existed. People lost their lives, love ones and most of all friends. The vacuum has been established and people can not turn back the hands of time. There have been drastic organizational changes due to COVID-19. Many organizations are forced to change adjust some policies just to ensure operational effectiveness. Businesses are also affected and are forced to change the way they operate. On the other hand, employees may have to accept these changes that will occur. It is a hard thing to be doing something for a long period of time and it turns out that it has to be changed. Some employees may also have difficulty in adapting to these changes that will occur. The idea of things returning to normal as noted earlier is very hard. Yesterday is gone, it is time for people to accept the reality of times and face the future. Life has to go one no matter what the situation is.

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