Amazon Patents Alexa Tech To Tell If You’re Sick, Depressed And Sell You Meds

from ars technica

Amazon has patented technology that could let Alexa analyze your voice to determine whether you are sick or depressed and sell you products based on your physical or emotional condition.

The patent, titled “Voice-based determination of physical and emotional characteristics of users,” was issued on Tuesday this week; Amazon filed the patent application in March 2017.

The patent describes a voice assistant that can detect “abnormal” physical or emotional conditions. “For example, physical conditions such as sore throats and coughs may be determined based at least in part on a voice input from the user, and emotional conditions such as an excited emotional state or a sad emotional state may be determined based at least in part on voice input from a user,” the patent says. “A cough or sniffle, or crying, may indicate that the user has a specific physical or emotional abnormality.”

It’s not clear what ads would be sent based on a user’s emotional state, but someone who is sick might be asked if they want to buy cold medicine.

“A current physical and/or emotional condition of the user may facilitate the ability to provide highly targeted audio content, such as audio advertisements or promotions, to the user,” the patent said.

If the Amazon voice assistant determines that you have a sore threat, the system would “communicate with the audio content server(s)” to select the appropriate ad. “For example, certain content, such as content related to cough drops or flu medicine, may be targeted towards users who have sore throats,” the patent says.

Alexa might then ask, “would you like to order cough drops with 1 hour delivery?” After the order is made, the voice assistant “may append a message to the audible confirmation, such as well wishes, or ‘feel better!'”

More here.

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53 Responses to Amazon Patents Alexa Tech To Tell If You’re Sick, Depressed And Sell You Meds

  1. Jessica Forsthoffer November 9, 2018 at 5:39 pm #

    Every new development in technology is leading us towards the elimination of many services we typically utilize in person. Improving Amazon Alexa to potentially be able to identify and diagnose “abnormal physical or emotional conditions”, leads me to question why we would need this feature and how trustworthy it really is. There are many services we utilize daily that should continue to be provided by a human, healthcare being one of them. Healthcare is a very personal sector of our lives and should only be handled by professionals who have been trained and gone through school to treat patients, so they can offer a personalized experience and help patients with very specific needs. Giving Amazon Alexa the ability to “diagnose” even the slightest of sicknesses is questionable because it is impossible to know how accurate her diagnoses will be. I think there will be benefits to having this feature such as the convenience of having necessary medications or items such as cough drops ordered by simply asking Alexa, or at least bringing to the users’ attention that they might be getting sick. What is concerning about this feature is the fact that it would mean that the device is constantly listening to you and searching to find if your voice, inflection, etc. is different than normal so it can diagnose any symptoms. This feature is just odd to begin with because I can’t imagine Alexa out of nowhere telling the user that they may have a cold or that they sound sad. Talking to a small robotic device is not very consoling and having it say that is unconventional and I would prefer to be cheered up by an actual human and not a device. Also, what if a user has a naturally monotone or soft voice, will it automatically diagnose them because of that? Using this feature or not, privacy concerns with Amazon Alexa have always existed and may not go away, as the devices main feature of always listening is necessary for it to work. This is concerning because it would have to listen to your voice even closer to use this feature as it uses a “voice processing algorithm” to determine if you’re sick or sad. Ultimately, I believe Amazon has taken this a little too far, as we cannot replace doctors to diagnose us, or even something as simple our parents asking if we want cough drops.

  2. Danielle Blanco November 9, 2018 at 6:06 pm #

    I understand that this is not passed yet by Amazon but this is a bad idea. If I knew that Alexa had these settings, I would not want to buy it for many reasons, both for privacy and operational. First, I do not think a device that looks up information should be given to the right to decide whether or not I am sick. Also, I would feel uncomfortable for Alexa to use that information to play ads that are related to illness such as medicine advertisements. I do not think this device can clearly diagnose that I am sick just based on my voice. Another part of the patent for this system for Alexa is to determine whether someone is depressed. Being around someone who was depressed, many know how to hide it. At times, they do not even know if they themselves are depressed. People who are depressed know how to put on a fake smile and go through their day without people knowing they are depressed. If people are aware of this function and do not want to seek help, they can find a way around Alexa knowing their true emotional state. They just have to sound happy when talking to Alexa and their system will not sense that person being depressed. This device should not have the right to get involved in a person’s emotional state. It could make it worse.
    Also, they are doing this based on a person’s voice which I am not sure how this will be accurate. The measure the baseline of your voice and can tell your different emotions when there is a change in the tone or pitch. However, there has been times where I have had a horrible day and I know I sound upset but it does not necessarily mean I am depressed. I would question they way Alexa determines what a depressed voice is. This proposal will push humans to become more reliable on technology. Here is an example. I may be feeling ill and refuse to go to the doctor and just listen to when Alexa mentions be being ill. Or what if I am depressed and Alexa constantly reminds me through advertisements or her messages that things are not going well in my life. I believe Alexa should remain as is and should not get involved in the user’s personal life.

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